Return and Refund Policy

At Swiss Watch Guys, your satisfaction is our priority. We offer a 30-day money-back or product refund guarantee to ensure a risk-free shopping experience.

Return Eligibility

You may return your product within 30 calendar days from the date of delivery, provided the following conditions are met:

  • The return is initiated within 3 days of receiving the item.

  • The product must be in the exact same condition as it was shipped — unused, unworn, and with all original packaging, tags, certificates, and accessories.

  • Products that are damaged, altered, or show signs of wear may be denied for return.

Important:
If a product is returned within the 3-day return period but does not meet the condition criteria above, Swiss Watch Guys reserves the right to refuse the return and send the item back to you.

Return Process

  1. Initiate a Return

    • Email our support team at support@swisswatchguys.com within 3 days of receiving your item.

    • Include your order number, reason for return, and any relevant photos (if applicable).

  2. Wait for Authorization

    • We will review your request and provide return instructions if your return is approved.

    • Unauthorized returns may not be accepted.

  3. Ship the Item

    • Pack the item securely in its original packaging.

    • You are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).

    • Use a trackable shipping service and consider purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

Refunds

  • Once we receive and inspect your return, we will notify you of the status.

  • If approved, a refund will be issued within 7–10 business days to your original payment method, or a replacement product will be sent, based on your preference.

  • Shipping fees are non-refundable.

Shipping Timeframes

  • Handling Time: 1–4 business days

  • Transit Time: 3–10 business days (varies by destination)

For questions or assistance, please contact us at support@swisswatchguys.com. We’re here to help.